SAP Knowledge Base Article - Preview

1637445 - Business role selection screen keeps showing again and again

Symptom

When end user opens the CRM Web UI with an Interaction Center business role, the business role selection screen keeps showing again and again.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

can't logon, can't open, hang, stuck, loop, duplication, broadcast message, agent dashboard, login/create_sso2_ticket, cache, Stateful, load balancing, crmcmp_ic_frame, crm_ui_frame, 1682845 , KBA , CRM-IC-FRW , Framework , CA-WUI-APF , Application Frame , CRM-IC-CHA-TEL , Telephony Integration , How To

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