SAP Knowledge Base Article - Preview

1636869 - SAP Netweaver 73 installer crashes with a system error on getdiskfreespace

Symptom

  • While installing SAP Netweaver 7.3 Java Appliction server for MS SQL Server 2008 on a Windows 2008 R2 64-bit platform (virtual), sap installer (sapinst) crashes with the following error error:
    FSL-02065  Unable to determine free space on drive D:\: At line 536 file synxcfsmnt.cpp Call stack: iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript()
  • All prerequisites have already been met before the install.
  • Standard and Typical install options are chosen
  • The installer crash occurs right after the Master passwords step of parameters stage when it goes into checking phase.
  • Status indicates "Checking RAM Size"
  •  A more detailed trace from the install log can be found below - 

INFO       2011-09-23 13:53:42.677 [sixxcstepexecute.cpp:804]
Execute step runChecks of component |NW_Java_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|PrerequisiteCheckerDialogs|ind|ind|ind|ind|prc|0

INFO[E]    2011-09-23 13:53:56.581 [synxcfsmnt.cpp:532]
           CSyFSMountImpl::doGetFreeSpace() const lib=syslib module=syslib
FSL-00009  System call failed. Error 21 (The device is not ready.
) in execution of system call 'GetDiskFreeSpaceEx' with parameter (D:/),
line (531) in file (synxcfsmnt.cpp), stack trace: iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript()
d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall()
iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall()
iaxxbfile.cpp: 989: CIaOsFile::getFreeSpace_impl()
syxxcfsmnt.cpp: 180: CSyFSMountImplBase::getFreeSpace()
synxcfsmnt.cpp: 522: CSyFSMountImpl::doGetFreeSpace() const
.

INFO[E]    2011-09-23 13:53:56.584 [syxxcfsmnt.cpp:192]
           CSyFSMountImplBase::getFreeSpace() lib=syslib module=syslib
FSL-02065  Unable to determine free space on drive D:\: At line 536 file synxcfsmnt.cpp
Call stack:
iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript()
d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall()
iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall()
iaxxbfile.cpp: 989: CIaOsFile::getFreeSpace_impl()
syxxcfsmnt.cpp: 180: CSyFSMountImplBase::getFreeSpace()
synxcfsmnt.cpp: 522: CSyFSMountImpl::doGetFreeSpace() const

System call failed. Error 21 (The device is not ready.
) in execution of system call 'GetDiskFreeSpaceEx' with parameter (D:/), line (531) in file (synxcfsmnt.cpp), stack trace: iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript()
d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall()
iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall()
iaxxbfile.cpp: 989: CIaOsFile::getFreeSpace_impl()
syxxcfsmnt.cpp: 180: CSyFSMountImplBase::getFreeSpace()
synxcfsmnt.cpp: 522: CSyFSMountImpl::doGetFreeSpace() const


Read more...

Environment

SAP Netweaver 7.3
Windows 2008 R2 server platform
MS Sqlserver 2008 R2 (available with Netweaver download on SMP)
VMWare Virtualized environment

Keywords

Netweaver NW 7.3, getdiskfreespace, getdiskfreespaceex, CD-ROM drive CD, runchecks, getfreespace, free space system error , KBA , BC-INS-CTC-CNT-NW , LM Automation Content - Netweaver & Cross , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.