1635372 - Startup Error: Missing Landscape Service | SAP Knowledge Base Article

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1635372 - Startup Error: Missing Landscape Service

Symptom

  • The following error is displayed after navigating to Content Administration -> KM Content

    LandscapeService1.JPG
  • Errors similiar to the following can be observed under 'Services' in the Component Monitor

    LandscapeService2.JPG

    LandscapeService3.JPG
  • Exceptions similiar to the following are written to the default.trc file during the startup sequence of the KMC -

    Error##Plain###startup failed : class="com".sapportals.wcm.repository.service.appproperties.PropertiesService, uri=crt://runtime/services/AppPropertiesGlobalService, exception: com.sapportals.wcm.crt.component.StartupException: Missing landscape service

    Error##Plain###CacheStatisticsDumpThread failed - java.lang.Exception: failed to get landscape service

    Error##Plain###failed to get system ID from landscape service - java.lang.NullPointerException

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Environment

  • EP Release Independent
  • SAP Netweaver
  • KMC Content Management

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

System Error, An exception occurred during program execution, Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.03, EP 7.03, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5 , KBA , EP-KM-CM , KM Content Management , Problem

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