1631734 - How To Setup Windows Active Directory plugin and SSO for BI4.x - Best Practices | SAP Knowledge Base Article

SAP Knowledge Base Articles - preview

1631734 - How To Setup Windows Active Directory plugin and SSO for BI4.x - Best Practices


  • How to configure BI4 for manual Active Directory (AD) logon
  • How to configure BI4 for AD Single Sign-on (SSO)
  • Attempting to automatically logon and receiving a logon page
  • SSO fails with various errors such as (but not limited to) the ones listed below...

  • Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure that you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
  • HTTP 500 error or page cannot be displayed
  • HTTP 404 error 
  • HTTP 400 bad request or bad tag
  • jcsi.kerberos: Could not decrypt service ticket with Key type ##, KVNO ##, Principal "HTTP/XXX.YYY.ZZZ" using key:Principal username@REALM.COM
  • If bypassing SSO by using HTTP://<WebApplicationServer>:port/BOE/BI/logonNoSso.jsp there is no error and manual logon can be used

NOTE: when using the attached document, pay special attention to section 8 which has relevant best practice information for both Manual AD and SSO setup



  • SAP BusinessObjects Business Intelligence 4.x Doc was created for 4.0 but compatible with 4.1 4.2 all support packages and patches 
  • Active Directory 2008 2012 potentially newer versions


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1


how to configure directions documentation documents steps to follow vintela ventila vintella ventela set up setup vintela config configuration configuring AD Active Directory single sign on sign-on slient automatic opendocument intermittent error fail trouble troubleshoot shoot test java tomcat websphere weblogic oracle application server netweaver JDK java SDK development kit XI4 XI 4.0  XI 4.1 XI41 XIR4 XI 4.x BI4.0 BI zie fredell MNHWW mkba htkba biauth

, KBA , master kba , bi ad sso , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.