1630609 - Solution Database search is not working - Error IKB040 | SAP Knowledge Base Article

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1630609 - Solution Database search is not working - Error IKB040

Symptom

  • The Solution Database returns no hits although problems/solutions do exist
  • Message IKB040 'Your search produced no hits' is issued incorrectly
  • Solution Database search is not working as expected
  • Transaction CRM_DNO_MONITOR is not working correctly

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SDB, CRM_DNO_MONITOR, IKB040 , KBA , CRM-MD-SDB , Solution Database , Problem

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