1628296 - SAProuter Installation Process | SAP Knowledge Base Article

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1628296 - SAProuter Installation Process

Symptom

During the lifecycle of an incident, customers may want to use SAProuter to allow SAP to connect to their system(s). Please be aware of following points:  

  • Customers should log an incident under component XX-SER-NET-NEW requesting the installation of SAProuter.
  • It is the responsibility of the customer to log the incident.
  • The original incident will not suffer any processing delays while the ‘SAProuter’ incident is worked to the standard Service Level Agreement.
  • The SAProuter installation can take up to 5 days depending on the customer's availability.
  • The original incident should NEVER be forwarded to XX-SER-NET-NEW, it must always be a new incident handled in parallel with the original incident.

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Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP , Business intelligence platform , EPM , Enterprise Performance Management , BI-RA , Reporting, analysis, and dashboards , How To

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