1615899 - When viewing or scheduling a Web Intelligence report, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)" | SAP Knowledge Base Article

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1615899 - When viewing or scheduling a Web Intelligence report, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)"

Symptom

  • Not able to view and schedule any web Intelligence reports
  • Receive error: "The document can't be retrieved from the File Repository Server.Please contact your BusinessObjects administrator.(Error: WIS 30951)(Error: INF )"
  • Report can be refreshed from Web Intelligence Rich Client.
  • Event viewer records the following error for BusinessObjects_wireportserver:
    • Failed to write to file :BOBJ_INSTALL_PATH\BusinessObjects Enterprise 12.0\Data\host_6400\host.WebntelligenceProcessingServer\sessions\xxxx.gCDZxx.tmp  Please check for permissions or sharing violations.

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Environment

  • SAP BusinessObjects Enterprise 3.1
  • SAP BusinessObjects Business Intelligence 4.0
  • SAP BusinessObjects Business Intelligence 4.1
  • SAP BusinessObjects Business Intelligence 4.2

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

Document can't be retrieved, error: INF, file repository server, disk space, view, refresh, schedule, webi report, WIS30951 WIS 30951, cluster, BI, BOXI, BO, 4.0, 4.1, 4.2, 3.1 , KBA , BI-RA-WBI , Web Intelligence , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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