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1612745 - BI 4.x: Crystal Report's Report Application Server fails to start


  • All the SAP BusinessObjects Business Intelligence (BI) 4.x services start except the Crystal Reports Report Application Server (RAS), and possibly Crystal Reports Processing Servers.
  • RAS trace logs may include one of the following entries:
    • Failed to create CrystalReports.AgentOptions. Please make sure DTSAgent.dll is installed. Also, make sure that DTSAgent.dll is registered as an in-process COM server by running the following on the command line: 'regsvr32.exe DTSAgent.dll
      • note:  Though they appear in a Unix / Linux environment, the references to DLLs and COM are not indicative of a larger issue; they are expected here.cannot cocreate CLSID_AgentOptions
    • cannot cocreate
    • Received eRpuDllLoadFailure or eRpuInitializationFailure from child. (RCIRAS0624)
    • ras21-core: ChildProcessCreatorThread caught exception: <RASServerException ( errCode=<ErrorFailure> message=<An error occurred while creating a subprocess in the processing server.> rootCause=<RCIRAS0603> debugString=<[ProcWorkerManager.cpp : 6213] > message=<Internal error. Please contact your system administrator.> rootCause=<RCIRAS0603>

  • RAS child process logs may show the following:
    • ras21-core: caught IPSSException: <RASServerException ( errCode=<ErrorTryAgain> message=<Internal error. Please contact your system administrator.> rootCause=<RASPROCREPORT0135> debugString=<procreport DLL was not initialized successfully
    • ras21-core: did not initialize sucessfully, so stopping immediately

  • SIA logs show:
    Server Intelligence Agent: server <NODE>.CrystalReports2013ReportApplicationServer stopped with exit code = 255
    Server Intelligence Agent: server <NODE>.CrystalReports2013ReportApplicationServer stopped unexpectedly
  • /var/log/messages show:
    A subprocess in the processing serer was forced to terminate. (RCIRAS0622)
    The function PEOpenEngineEx failed. Reason: Crystal Reports: Print Engine Error.



  • SAP Business Intelligence Platform 4.x
  • Unix / Linux


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


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