1602146 - Error "Ping: InfoView cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" in BusinessObjects Enterprise XI 3.1 SP3 FP3.2 or higher | SAP Knowledge Base Article

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1602146 - Error "Ping: InfoView cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" in BusinessObjects Enterprise XI 3.1 SP3 FP3.2 or higher

Symptom

  • Error "Ping: InfoView cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" when refreshing the report that takes than longer than 30 seconds within InfoView or via OpenDocument

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Environment

  • BusinessObjects Enterprise XI 3.1 SP3 FP3.2 or higher
  • Load balancer/Proxy Server sits in front of application server
  • Windows or Unix/Linux

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

reverse proxy, InfoView, cannot, connect, server, close, report, panel, ADAPT01536471, 01536471, ping, Webi, WebIntelligence, Web, Intelligence
, KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Bug Filed

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