SAP needs to reproduce an issue in the customer's system.
Customer provides a remote connection to a production system, without giving clear, written consent that SAP employees are allowed to log on to the same production system.
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Remote connection, Productive system, Test system, Development system, Declaration of agreement, Log on data, customer approval, customer agreement, customer allowing engineer access, , KBA , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , How To
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