SAP Knowledge Base Article - Preview

1576685 - Remote analysis of errors in production system

Symptom

SAP needs to reproduce an issue in the customer's system.

Customer provides a remote connection to a production system, without giving clear, written consent that SAP employees are allowed to log on to the same production system.


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Environment

All SAP environments

All components

Keywords

Remote connection, Productive system, Test system, Development system, Declaration of agreement, Log on data, customer approval, customer agreement, customer allowing engineer access, , KBA , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , How To

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