SAP Knowledge Base Article - Preview

1566182 - Printing Crystal Reports with Active X Print Control crashes Internet Explorer

Symptom

Printing a Crystal Report with the Active X Print Control is very slow and causes Internet Explorer to close with the following errors:

  • "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
  • AppName iexplore.exe AppVer 6.0.2900.2180 ModName csprintdlg.dll ModVer 12.2.0.290 Offset:00003310

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Environment

  • BusinessObjects Enterprise XI3.1
  • Windows 2003 Server
  • Internet Explorer 6 and higher

Product

SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio

Keywords

Citrix, Terminal Server, ActiveX, roaming profile, slow printing , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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