SAP Knowledge Base Article - Preview

1563660 - sapcontrol, user authorization issues (SUM)

Symptom

One of the following or similar error messages appear while you are performing an Enhancement Package installation, a Release Upgrade or a Support Package (Stack) import although the correct password of <sid>adm user has been specified:

  • OS user password does not work, please reenter
  • FAIL: Invalid Credentials
  • FAIL: HTTP error, HTTP/1.1 401 Unauthorized
  • The provided <user> credentials are incorrect
  • Incorrect credentials provided for user: <user> on host: <host>, instance number: <nr>
  • Error: The provided credentials are either incorrect or SAP Note 927637 should be applied

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Environment

  • UNIX (HP-UX, AIX, Solaris, Linux) operating systems
  • Windows operating system
  • All products running on SAP NetWeaver 7.0 and above

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

sapstartsrv , sapuxuserchk , UPG , EHP , SPS, Specify OS User Credentials, Specify User Authentication, SAPup, update , KBA , BC-CST-STS , Startup Service , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-OCS , Online Corr. Support (Tools:Supp.-Pack., Addon Install/Upgr) , BC-OP-NT , Windows , BC-UPG-OCS-SPA , Support package tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-OP-LNX , Linux , BC-OP-AIX , IBM AIX , BC-OP-HPX , HP-UX , BC-OP-SUN , SUN Solaris , Problem

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