1542343 - Importing Web Intelligence report using Live Office is slow and hangs and/or CMS has high memory usage | SAP Knowledge Base Article

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1542343 - Importing Web Intelligence report using Live Office is slow and hangs and/or CMS has high memory usage

Symptom

  • Inserting a Web Intelligence document into Live Office takes a long time
  • After 20 minutes, the session times out
  • Error: Invalid session (WRE 00005)
  • Error: The operation has timed out'
  • Error: 'Unable to connect to SAP BW server Incomplete logon data.. (WIS 10901)'

AND/OR

  • Central Management Server (CMS) has high memory and CPU (e.g. 1.6Gb of memory used)
  • The CMS trace shows the query takes a long time to execute.
  • Event Viewer/CMS has some/all the following errors e.g.
    • Database access error. Reason [Microsoft][ODBC Driver Manager] Invalid argument value.
    • CMS is unstable and will shut down immediately. Reason: Unknown exception in database thread
    • CMS is unstable and will shut down immediately. Reason: System is out of memory
    • Cluster connection with <machine name> has been broken on notifier side for reason: (Notification resulted in exception IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0, minor code 0). Check network connections to CMS machines, and test responsiveness of system database.

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Environment

  • Business Objects XI 3.1 SP3 FP3.1 - FP3.6

 

Product

SAP BusinessObjects Enterprise XI 3.1 ; SAP BusinessObjects Xcelsius Enterprise 2008

Keywords

Invalid session (WRE 00005)   webi import insert integrate LO performance unable FP1 FP3.1 FP 3.1 ADAPT01495888 1495888 timeout distributed cluster apache 2.2 tomcat 6 complex LiveOffice Hang dsws-common-provider.jar dsws-reportengine-provider.jar Unable to connect to SAP BW server Incomplete logon data timed out "Incident 874980" , KBA , BI-BIP-LO , Live Office , BI-RA-XL , Dashboards and Presentation Design , Bug Filed

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