1521582 - Solution Manager: no mail is sent to processor of the message if sender and receiver are the same | SAP Knowledge Base Article

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1521582 - Solution Manager: no mail is sent to processor of the message if sender and receiver are the same

Symptom

  • the mail is not sent, although the mail action is maintained correctly
  • sender and the receiver of the mail are the same
  • Email is not getting triggred in BRF plus to Support team.

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Keywords

Email, E-Mail, Sender, Empfänger, SolMan, Meldung, Service Desk, Meldender, Bearbeiter, Support team, same email id, BRF+, BRF plus, ITSM, IT Service management, service desk, incident, e-mail, receiver , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-ACI , Actions/Output Determination , SV-SMG-CM , Change Request Management , Problem

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