SAP Knowledge Base Article - Preview

1508597 - Employee responsible getting changed when editing a business transaction through CRM Interaction Center

Symptom

When an agent edits a business transaction, then the "Employee Responsible" is automatically changed to the current processor of the transaction, considering partner function assigned to "Responsible Employee" in customizing:

CustomizingEmployeeresponsible.JPG


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Environment

  • SAP CRM 7.0 and higher
  • Transaction is edited from the CRM IC agent inbox or from the detail view of the transaction.

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

employee responsible, edit , KBA , CRM-IC-BF-PAR , Partner Processing , CRM-IC-UNI , Agent Inbox , How To

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