1428239 - Error FWM00005 when logging in to BusinessObjects with Active Directory credentials | SAP Knowledge Base Article

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1428239 - Error FWM00005 when logging in to BusinessObjects with Active Directory credentials

Symptom

While trying to login to SAP BusinessObjects with Active Directory credentials, users receive the below error:

"Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM00005)"


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Environment

  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 / 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

ad log in login FWM00005 FWM 00005 fail user infoview infoviewapp cmc cmcapp Account Information Not Recognized Active Directory Authentication plugin could not authenticate at this time technical support department , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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