SAP Knowledge Base Article - Preview

1411049 - Product and Component Legend for SAP BusinessObjects and Crystal Solutions products

Symptom

  • What component should I choose when logging a support message?
  • How to determine which component to use when contacting support
  • Which component to choose to make sure my case reaches the correct support team
  • Trying to log a support ticket in SAP Service Marketplace (SMP) and need a component list

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Environment

  • SAP Analytics products
  • SAP BusinessObjects products
  • SAP Crystal Solutions products

Keywords

SMP , Message , Case , Online , Support , Contact , Error , Issue , BO , CR , KBA , EIM , Enterprise information management solutions , EIM-DS , Data Services (Use Subcomponent) , BI-BIP , Business intelligence platform , EPM , Enterprise Performance Management , BI-DEV , Business Intelligence Software Development Kits (SDKs) , BI-RA , Reporting, analysis, and dashboards , BI-BETA , Business intelligence beta programs , How To

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