1396304 - An error occurred while logging on. (LO 02040) - Live Office login error message appears | SAP Knowledge Base Article

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1396304 - An error occurred while logging on. (LO 02040) - Live Office login error message appears

Symptom

  • When using Live Office the following error displayed: An error occurred while logging on. (LO 02040)
  • When viewing the dashboard in BI Launchpad, the following error message displayed: You do not have a valid license to use BusinessObjects Live Office. Contact your BusinessObjects Enterprise system administrator. (LO 26003)

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Environment

  • SAP BusinessObjects Live Office
  • XCelsius 2008
  • Dashboards 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

License key expired, LiveOffice, XC, Dashboard, LO 02040, LO02040, LO26003, LO 26003,LO 26000,LO26000 , KBA , BI-RA-XL , Dashboards and Presentation Design , BI-BIP-LO , Live Office , Problem

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