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1393747 - CCM error "Failed to retrieve cluster name from the database. Reason: BusinessObjects Enterprise CMS: Unable to connect to the CMS system database"

Symptom

  • Central Management Server (CMS) won't start
  • Selecting Server Intelligence Agent properties > Configuration tab from the Central Configuration Manager (CCM), shows the error
    • "Failed to retrieve cluster name from the database. Reason: BusinessObjects Enterprise CMS: Unable to connect to the CMS system database"
  • Windows Event Viewer may contain the following messages:

Event Type: Error
Event Source: BusinessObjects_CMS
Event ID: 35101
Description: Initialisation error (Cause: Internal error - Unknown exception)


Event Type: Information
Event Source: Server Intelligence Agent
Event ID: 4096
Description:
Server Intelligence Agent : the <ServerName>.CentralManagementServer stopped with exit code = 0 (0x0).


Event Type: Error
Event Source: Server Intelligence Agent
Event ID: 4096
Description:
Server Intelligence Agent : the <ServerName>.CentralManagementServer stopped unexpectedly.

  • On Unix cmsdbsetup.sh returns the error:
    • err: ERROR Failed to get cluster name. (STU00165)
    • err: Error description: Internal error: An unkown exception has occurred

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Environment

  • Business Objects Enterprise (All Versions)
  • Business Objects Edge (All versions)
  • CMS system database on ORACLE
  • Any operating system

Product

SAP BusinessObjects BI Edge 3.1, standard package (not for SAP ERP) ; SAP BusinessObjects BI Edge 3.1, version with data integration (not for SAP ERP) ; SAP BusinessObjects Business Intelligence Edge 3.1, standard package ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Business Intelligence, Edge edition, standard package 3.0 ; SAP BusinessObjects Business Intelligence, Edge edition, standard package XI R2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

ORA-28001, ORA-28002, ORA-28011, STU00165, Failed to retrieve cluster name from the database , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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