SAP Knowledge Base Article - Preview

1339209 - Best practices for creating incidents on the SAP Support Portal


  • Who is the Reporter?
  • How to log a support incident
  • Can more than one issue be reported in one incident?
  • Should I include what type of system I am using?
  • Should error messages be included in the incident?
  • How to contact SAP Product Support for assistance
  • Should I create multiple incidents for the same issue?
  • Should I mention if I have looked at any notes before submitting the incident?
  • Does it matter what Customer Number/Installation I use to create the incident?



  • SAP Support Portal
  • SAP Service Marketplace (SMP)


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