1323635 - Error: The canonical name ServerName.domain.com and host name ServerName map to different sets of IP addresses | SAP Knowledge Base Article

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1323635 - Error: The canonical name ServerName.domain.com and host name ServerName map to different sets of IP addresses

Symptom

  • When a number of the BusinessObjects Enterprise processes startup, they log an error similar to the one below in Windows Event Viewer:

Type: Error
Event ID: 35730
Category: Startup
Error: The canonical name ServerName.domain.com and host name ServerName map to different sets of IP addresses. The canonical name maps to 192.168.0.101 192.168.0.102. The hostname maps to 192.168.0.101

  • A like error may be see in the log for any of the processes:

Error| |>>|E| |jobserver_name.AdaptiveJobServer_DestinationCPPSchedulingService_CHILD1| 2046|47684279167104|| ||||||||||||||||||||||assert failure: (oci_config.cpp:506). (false : The canonical name ServerName.domain.com and host name ServerName map to different sets of IP addresses. The canonical name maps to 192.168.0.101. The host name maps to 192.168.1.101 192.168.1.102.)


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Environment

  • BusinessObjects Enterprise XI 3.x
  • Business Intelligence Platform 4.x
  • Information Platform Services 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

SBOP , BIP , IPS , process won't start , host name , KBA , BI-BIP , Business intelligence platform , How To

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