1292299 - How to get notified when support incidents are updated by SAP - SAP ONE Support Launchpad | SAP Knowledge Base Article

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1292299 - How to get notified when support incidents are updated by SAP - SAP ONE Support Launchpad

Symptom

  • How to get notified when support incidents are updated by SAP 
  • Not getting e-mail notifications when incidents are updated by SAP
  • Not receiving status updates on tickets
  • How to get text messages (SMS) when an incident is updated by SAP
  • How to get SMS notifications when incidents are sent back to the inbox
  • Not receiving email notifications when an incident is sent back to me by SAP
  • Incident was sent back as "Customer Action" or "Solution Proposed by SAP" without an email notification

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Environment

SAP ONE Support Launchpad

Keywords

text message, email , alerts , , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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