1282364 - Unable to start Report Application Server | SAP Knowledge Base Article

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1282364 - Unable to start Report Application Server

Symptom

  • In Business Objects Enterprise XI3.x and BI4.x,  the RAS server will go into "Failed" status after startup. No known changes have been made to the Business Objects server.
  • Creating a new RAS on the server, it stays in "Starting" mode
  • A lot of Xvfb daemons are running
  • The following output is visible inside the RAS log file boe_crystalrasd.bin_PID_yyyy_mm_dd_hh_mm_ss_mmm_trace.log when traces are enabled (-trace in the RAS command line through CMC > Servers) - Full trace available in the Attachments section.

[...]
2009/05/06 10:31:31.324|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString Starting Crystal Reports Application Server : %1
2009/05/06 10:31:31.324|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString 35740
2009/05/06 10:31:31.324|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString Daemon message from %1: %2.
2009/05/06 10:31:31.418|==| | |12458|   1| |||||||||||||||**daemon: NO customer cleanup!
2009/05/06 10:31:31.420|==| | |12458|   1| |||||||||||||||(sidaemon.cpp:544) SUNIXDaemon::run: waiting to stop and uninitialize...
[...]
2009/05/06 10:31:34.440|==| | |12458|   1| |||||||||||||||(sidaemon.cpp:564) installing abnormal shutdown handler
2009/05/06 10:31:34.440|==| | |12458|   1| |||||||||||||||(siservercleanup.cpp:90) Abnormal signal handling is disabled.
2009/05/06 10:31:34.440|==| | |12458|   1| |||||||||||||||Stopping query server.

2009/05/06 10:31:34.440|==| | |12458|   1| |||||||||||||||SIServerController::run: Before uninitialization
2009/05/06 10:31:34.441|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString 45214
2009/05/06 10:31:34.441|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString %1 stopped
2009/05/06 10:31:34.441|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString 35100
2009/05/06 10:31:34.441|==| | |12458|   1| |||||||||||||||SResourceSource::LoadString %1


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Environment

  • SAP BusinessObjects Enterprise XI 3.0
  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Linux
  • Unix

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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