SAP Knowledge Base Article - Preview

1216052 - When to open Incidents with SAP Product Support versus Project Consulting

Symptom

  • When should you contact SAP Product Support (formerly Business Objects Business User Support or Technical Support or Customer Support)
  • When should you contact Business Objects Professional Services for consulting work?

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Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 5.1.8 ; SAP BusinessObjects Business Intelligence platform 5.1.9 ; SAP BusinessObjects Business Intelligence platform 6.1.3 ; SAP BusinessObjects Business Intelligence platform 6.5 ; SAP BusinessObjects Business Intelligence platform 6.5.3 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2 ; SBOP BI PLATFORM 4.3

Keywords

TECH SUPORT CONSULTING TRAINING DESIGN MODIFY REPORTS DEBUG CODE TS Crystal Reports Support policy Differences between Technical Support and Consulting , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , How To

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