SAP Knowledge Base Article - Preview

1203031 - Error: "Account Information Not Recognized: Active Directory Authentication failed to log you on" when attempting to log on to BI Launchpad

Symptom

  • Attempting to log on to Java InfoView or BI Launchpad using Active Directory (AD) authentication, the following error message appears:
    "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again".
  • Also may get error:
    FWM 00005
  • When checking the stdout.log file, the following error message appears:
    Authentication failed. Cannot get kdc for realm [DOMAIN PLACEHOLDER]
    KrbException: Can not get kdc for realm [DOMAIN PLACEHOLDER]
    KrbException: Fail to create credential. (63) - No service creds
  • When checking BI Launchpad Web Application logs, the following error appears:
    LoginContext failed. No valid credentials provided (Mechanism level: Fail to create credential. (63) - No service creds)
    GSSException: No valid credentials provided (Mechanism level: Fail to create credential. (63) - No service creds)
  • Manual authentication using thick client using Central Configuration Manager (CCM) works as expected

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP BusinessObjects Enterprise XI 3.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

Java AD Tomcat realm kdc stdout krb5.ini domain htkba biauth active directory LoginContextFailed, capath, Mechanism level: Fail to create credential. (63) - No service creds best practice winad windows win ad activedirectory java kinit kerberos auth authentication bi bobj boe boxi 31 3.1 3.x 40 4.0 41 4.1 42 4.2 adsso , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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