SAP Knowledge Base Article - Public

3123956 - Intercompany Supplier Invoice Is Not Getting Generated

Symptom

Intercompany Supplier Invoice is not generated from Customer Invoice.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Search and open the respective Sales Order.
  4. Click on the View All button.
  5. Go to the Document Flow tab.
  6. See that after the Customer Invoice, no Supplier Invoice has been generated.

Cause

One of the reasons is that in the Customer Invoice Template, there is a special character, such as '/' which is not supported, hence the Supplier Invoice does not get created.

Resolution

In order to resolve the issue, please edit the template through the following steps:

  1. Go to the Application and User Management work center.
  2. Go to the Form Template Maintanance view.
  3. Search for the respective template used for the Customer Invoices.
  4. Remove the Special Characters from the Form Template Name and upload it again.

Once this is done, please create a new document and the Supplier Invoice should be generated.

In case necessary, for existing documents please report an incident to SAP in order to retrigger the Supplier Invoice from the backend.

Keywords

Customer Invoice, Supplier Invoice, Intercompany Supplier Invoice, Intercompany scenario , KBA , SRD-SRM-SI , Supplier Invoicing , How To

Product

SAP Business ByDesign all versions