- AskHR not working in Mobile App while it is working fine in browser and desktop.
- The error received is "Failed to load data. Please try again later"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Mobile
- SAP SuccessFactors HXM Suite
Reproducing the Issue
1. Login to SF on a mobile app
2. Click on ASKHR link in app
3. Error appears "Failed to load data. Please try again later."
- Wrong URL maintained as Endpoint URL in Security Center -> Destinations
- There is a miss configuration in "Destination Settings in Security Center" where the value for the Endpoint URL had to be updated with the javaproxy URL from SAP Business Technology Platform cockpit. Correct URL is the URL that does not have .int
- Login to SFSF -> Security Center -> Destination Settings
- Remove .int from Endpoint URL
- Sample screenshot from demo instance attached
Path for correct URL:
Go to SAP Business Technology Platform cockpit -> Subscriptions -> click on javaproxy -> Under Applications URLs take the URL that does not have .int and remove /javaproxy from the end
Use this above URL in:
SuccessFactors -> Security Center -> Destination Settings -> Endpoint URL
AskHR, mobile login, error, failed to load data, please try again later, mobile users , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem