SAP Knowledge Base Article - Public

3123654 - [SF MOB] Failed to load data. Please try again later

Symptom

  • AskHR not working in Mobile App while it is working fine in browser and desktop.
  • The error received is "Failed to load data.  Please try again later"


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Environment

  • SAP SuccessFactors Mobile
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

1. Login to SF on a mobile app

2. Click on ASKHR link in app

3. Error appears "Failed to load data. Please try again later."

Sample:

mobile error sanitized.PNG

Cause

  • Wrong URL maintained as Endpoint URL in Security Center -> Destinations
  • There is a miss configuration in "Destination Settings in Security Center" where the value for the Endpoint URL had to be updated with the javaproxy URL from SAP Business Technology Platform cockpit. Correct URL is the URL that does not have .int

Resolution


  • Login to SFSF -> Security Center -> Destination Settings
  • Remove .int from Endpoint URL
  • Sample screenshot from demo instance attached


Path for correct URL:

Go to SAP Business Technology Platform cockpit -> Subscriptions -> click on javaproxy -> Under Applications URLs take the URL that does not have .int and remove /javaproxy from the end

 

 

Use this above URL in:

SuccessFactors -> Security Center -> Destination Settings  -> Endpoint URL

Keywords

AskHR, mobile login, error, failed to load data, please try again later, mobile users , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite all versions