SAP Knowledge Base Article - Public

3122941 - [Onboarding ] Unable to upload documents in Maintain Onboarding and Offboarding Document Template page

Symptom

  • When tryin to upload document in Maintain Onboarding and Offboarding Document Template page the system is throwing following error: "???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503,    ???"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login to the instance
  • Go to  Maintain Onboarding and Offboarding Document Template page
  • Upload a xdp file
  • Following error is seen: 
  • "???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503,    ???"

Cause

  •  AHS server which is used while processing XDP file is down.

Resolution

  • The Back end team needs to check the AHS server availability. Submit ticket to Support team with below details.

Company ID
Support access

Note: @Support Engineers= Please see internal memo for more information

Keywords

ChangeSet index 1 - ???Error during placeholder extraction. The uploaded template was therefore deleted. - HCP Error Message: Http Status Code 503, ???, Maintain Onboarding and Offboarding Document Template, Unable to upload document, error, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2111