SAP Knowledge Base Article - Public

3122330 - Employees are unable to login in Internal Career Site Powered by CSB after 2H2021 Release

Symptom

  • As an employee when I try to login as an employee in RMK career site I'm redirected to RMK home page;
  • Unable to Export Metadata in CSB;
  • Unable to View metadata details in CSB;
  • Employees unable to search/apply for jobs.




Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Reproducing the Issue

  1. Access the Career site powered by CSB;
  2. Click on Employee Login;
  3. Complete the login in IAS or 3rd-party system;
  4. Employee is redirected to career site Home Page not logged in. 

Cause

Issue caused during the deployment of the 2H 2021 release.

Resolution

Engineering has identified the root cause and the issue has been solved.

Keywords

KI2111, Unable to Authenticate As an Employee, ICS, 2H2021, 2111, RMK, CSB, Metadata Export Error , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Bug Filed

Product

SAP SuccessFactors Recruiting 2111

Attachments

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