SAP Knowledge Base Article - Public

3122289 - Webex sessions cannot be joined by Users post Production 2h 2021 Release

Symptom

Users are having issues joining Webex sessions from Classes created post Production 2h 2021 Release with the following message - "The meeting could not be joined".

With that the meeting name seems to be an item label in Webex and also in the User registration email. If the instructor sends the invitation again from Webex side to the participants it will allow them to join.

Environment

SAP SuccessFactors Learning

Resolution

Our Engineering team are investigating the issue.


Workaround:

If the instructor sends the invitation again from Webex side to the participants, it will allow them to join.

Keywords

lms, webex, vls, user, join, meeting, class, offering, scheduled, INC1264181 , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Bug Filed

Product

SAP SuccessFactors Learning all versions