SAP Knowledge Base Article - Preview

3122259 - ITSM Inbox: Incidents created without text from body mail

Symptom

You are using Incident Management Inbox functionality (formerly E-mail Inbound) and when incidents are created from mails containing HTML format then the text included in the e-mail is not copied to text in incident.


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Environment

SAP Solution Manager 7.2 

Product

SAP Solution Manager 7.2

Keywords

inbound, inbox, mail, HTML, text, incident, e-mail , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-TM , Text Management , Problem

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