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3121221 - EC Alert And Workflow Email Notifications Are Not Being Sent - 2H 2021

Symptom

  • Future-dated pending EC Alerts are successfully created and visible in Manage Alerts and Notifications.
  • However, when the Alert Effective Date is reached and the job runs on that day, no emails are sent out and the alert remains stuck in the Admin page.
  • When testing present / past-dated alerts, upon running the job in Provisioning, no emails are sent out.
  • Workflow Action reminder job is failing.
  • Workflow auto escalation job is failing.
  • Workflow auto approval job is failing.


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Environment

SAP SuccessFactors Employee Central - EC Alerts and Notifications

Keywords

KI2111, b2111, 2H 2021, alerts, workflow action reminder, workflow, Workflow Auto Escalation, PMU-17306, PTCH-37415, PTCH-37422, INC1251480,, com.successfactors.jobscheduler.ScheduledJobExecutionException, AccessDeniedException, com.successfactors.pmcommon.service.ConstructCommonTokens, workflow auto approval , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Known Error

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