SAP Knowledge Base Article - Public

3120634 - Upgrading Qualtrics from a saved Upgrade is not working


When trying to upgrade to Qualtrics from Upgrade Center, the Upgrade Now button doesn't work, and you see an error in the browser console


  • SAP SuccessFactors HXM Suite
  • Qualtrics Upgrade

Reproducing the Issue

  1. Login to instance and navigate to upgrade center
  2. Find Qualtrics upgrade in optional upgrades
  3. Open the upgrade and save the upgrade for future
  4. Navigate to saved upgrades
  5. Click on either upgrade now/open the upgrade and click on upgrade now
  6. Upgrade now button doesn't work and nothing happens (it throws exception in the browser console)
  7. The same upgrade works from optional upgrade


Product Engineering is aware of this issue. The issue is fixed with patch release b2111p7 (1-Dec-21) as part of EAS-33305


  1. Open the saved Qualtrics upgrade
  2. Follow one of these two options:
    • Log out when you are in Qualtrics upgrade, then log in again. It will automatically redirect and open the saved Qualtrics upgrade.
    • When you are in the saved Qualtrics upgrade, copy the URL and open it in new browser tab
  3. Complete the upgrade steps to successfully upgrade to Qualtrics


EAS-33305, KI2111, qualtrics upgrade, not working, error, exception, DEPS_VERSION_MAP does not contain value for url: /ui/qualtrics/js/upgradecenter/userinput/sfQualtricsUserInput.js , KBA , LOD-SF-PLT-QLT , Qualtrics Integration , Known Error


SAP SuccessFactors HXM Suite all versions