SAP Knowledge Base Article - Public

3119975 - Error encountered when turning on Virtual checkbox in Class > Agenda > Edit Time slot

Symptom

Error  encountered when turning on Virtual checkbox in Class > Agenda > Edit Time slot. You may get an a popup box saying just "Error" or the following Error:


Error message = Request processing failed; nested exception is com.successfactors.learning.business.scheduledoffering.service.api.ScheduledOfferingServiceException: An error has occurred: org.springframework.web.client.RestClientException: Connection pool shut down<br>Ticket No = 2014<br>ErrorFingerprint [exceptionRootCauseTag=dee40fe76738b851f744ddd0d2cc351e88afb1da, exceptionStackTraceTag=83279f35fead1bc05215e967809414efa46daee0]<br>Timestamp = 


The issue has primarily been raised for Microsoft Teams but it has not been identified if it is teams specific.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login LMS Admin
  2. Recent > Class ID 123459 > Agenda > Edit the first time slot
  3. Turn on Virtual option >Select VLS config > Click Save
  4. See a blank error pop-up

Resolution

This is an known issue already being investigated by SAP Engineering team.

Keywords

CS20210002363316,  INC1216741, VLS, teams, zoom, skype, LMS, Learning, Class, slot , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Bug Filed

Product

SAP SuccessFactors Learning all versions