You have added several regsitered products in a service order. But this service order is not displayed in all these registered product in Tracking tab.
SAP Business ByDesign
Reproducing the Issue
- Go to the Service Orders work center.
- Go to the Service Order Processing view.
- Open the service order ABC, in the Account and Affected Product tab, you can see the added registered products DEF and XYZ.
- Open the registered DEF and XYZ, in Tracking tab. the service order ABC is displayed only in registered product DEF but not in XYZ.
ABC represents the ID of service order; DEF and XYZ represent the IDs of registered products.
The service order is only displayed in the Main Registered Product - Tracking.
This is correct system behavior.
registered product; tracking; service order , KBA , SRD-CRM-SEO , Service Orders , SRD-CRM-SEE , Service Entitlements , Problem