SAP Knowledge Base Article - Public

3118985 - Users are not able to start a Learning Online Course in certain scenarios when new Course Home experience is enabled


  • When the new Course Home experience is enabled (enableCourseHomeBlended=true), users aren't able to start an online course in certain scenarios
  • This occurs if the course is assigned to the user when they have one account code assigned and then their account code is changed before they purchase and start the course


SAP SuccessFactors Learning Management System - LMS

Reproducing the Issue

  1. Assign an Item with Price
  2. Change the User's Account Code
  3. Go back to User's Learning Plan and click Start Course
  4. A new window to purchase the Item again will be displayed
  5. Click on Confirm button
  6. The error is displayed
    An application error has occurred. Please try again.


This issue is corrected in b2111p6 (24-Nov-21) for 2H 2021 by LRN-122971


KI2111, LRN-122971, PTCH-37308, online course, lms, learning, application error, start course, change account code, ActionForward, getPatch, findForward, PTCH-37308 , KBA , LOD-SF-LMS-COM , Commerce , Known Error


SAP SuccessFactors Learning all versions