SAP Knowledge Base Article - Public

3118441 - Candidate is missing from manage pending hires after declining e-signature - Onboarding

Symptom

  • Cannot find the new hires who declined e-Signature in Manage Pending Hires.
  • Candidates who declined the e-Signature and go through the onboarding process again, signed the documents, and still missing from the Manage Pending Hires.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. New hire declines e-signature
2. New hire completed personal data, additional data and sign the document
3. Check the candidate in Manage Pending Hires
4. See that it is still missing.

Cause

  • This is a defect and is currently being worked on by the Engineering Team in OBX-19653
  • There is a logic in the backend that receives signal from the new hire tasks, compliance task, document flow and compliance document flow.
  • The workflow is not getting completed and onboarding status is not getting updated to "Ready to Hire". Hence the candidate not appearing in the Manage Pending Hires.

Resolution

WORKAROUND: Update the Hire Status as "Ready To Hire" in the onboarding process from Manage data.

  1. Go to Manage Data >> Process
  2. Enter the Process ID of the affected candidate.
  3. Select 'Make Correction' in the Take Action button of the page
  4. Then, change the Hire Status to 'Ready To Hire'

PERMANENT FIX: The Engineering Team is working on the code-fix and is tentative to be deployed on 1H 2022 (b2205) release.

This KBA will be updated once the Engineering Team has confirmed the fix date of the issue.

Keywords

OBX-19653, INC0893604, declined e-signature, decline document flow, candidate missing in MPH, Onboarding 2.0, ONB 2.0, OBX, Onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2105