SAP Knowledge Base Article - Public

3118378 - Scheduled Import Job failure at PGP Key decryption - Platform

Symptom

Scheduled import job fails with error-> "PGPDecryptKeyImpl: Failed to decrypt PGP key ".



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Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Check the extended Job details for the failed job.
  • It will have following error- "com.successfactors.sca.ServiceApplicationException: PGPDecryptKeyImpl: Failed to decrypt PGP key"
        

Cause

This can happen in Import jobs that have PGP encryption enabled, if the input file for the job has not been encrypted with the correct PGP key.

Resolution

The correct key should be downloaded from from Admin Center -> Security Center, and then used for import input file encryption. If same import job error still persists even after that, please contact customer support

Keywords

FTP, PGP, SFTP error, PGP decryption failed , KBA , LOD-SF-PLT-PGP , PGP Encryption , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HXM Suite all versions