SAP Knowledge Base Article - Public

3118199 - H2 2021 - Unable to search Target users in Proxy Now


Post H2 2021 release, unable to search some users in Proxy Now when search permissions aren't granted.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite


This is a known issue and is being investigated by our Engineering team.


To be successfully able to search a Target User in Proxy Now, the User performing the search needs to have permissions for "Company Info Access" and "User Search" .

User must be included in the target population whom you wish to search.

To verify if permissions are granted,

  1. Navigate to User Role Search
  2. Enter the "Access User" who will be acting as the proxy
  3. Select Permission category as "General User Permission" 
  4. Select Permission. In this case we need to verify for "User Search" and "Company Info Access" Permissions
  5. Enter the Target User
  6. Select Search Roles.

Note: If Role returns with no result it means the access user does not have the permission to search the target user.

See Also

Setting Up and Managing Proxy Access

Universal Person Search

2087311 - Proxy Management and Proxy Now - SuccessFactors HXM Suite


H2 2021, Proxy Now , unable to search users , PLC-22914 , proxying users , b2111 , release issue  , KBA , LOD-SF-PLT-PRX , Proxy , LOD-SF-PLT , Platform Foundational Capabilities , Bug Filed


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