SAP Knowledge Base Article - Public

3117833 - Screen reader not announcing "search results for" in job candidate search queries, and adding unnecessary words

Symptom

  • When a candidate uses multiple words in a keyword search, the screen reader would automatically add the location as well as announce the plus symbol, but fail to include the words "search results for"
  • For example: "product plus manager plus san plus ramon" instead of "search results for product manager"

Environment

SAP SuccessFactors Recruiting Management - RCM

Reproducing the Issue

  1. Navigate to a job search and enter 'product manager' in search by keyword and click search
  2. Search page opens
  3. Inspect the search page and search for elements 'searchResultsHeader' and 'securitySearchQuery'
    • This indicates what the screen reader would read aloud

Expected: 

  • searchResultsHeader element should have text like 'search results for' 
  • securitySearchQuery element should have text 'product manager' 
  • if the search query is empty, then header should also be empty
  • both these elements should be under a h1 element which is visually hidden but readable for screen readers

Actual:

  • The searchResultsHeader is always empty and securitySearchQuery is incorrect

Resolution

This issue is scheduled to be fixed in b2111p7 (1-Dec-21) by RMK-28239, pending successful testing

Keywords

screen reader, incorrect, wrong, extra, missing, fail, job search, candidate, multiple text, RMK-28239, KI2111, PTCH-37230 , KBA , LOD-SF-RCM , Recruiting Management , Known Error

Product

SAP SuccessFactors Recruiting all versions