SAP Knowledge Base Article - Preview

3116921 - "My Incidents" app does not show Incidents reported by members of the same organization

Symptom

  • "My Incidents" app does not show Incidents reported by members of the same organization.
  • How to display Incidents created by users assigned to same Org unit in the "My Incidents" app? 
  • How to display Incidents that were not created by the user accessing the "My Incidents" app?


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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