SAP Knowledge Base Article - Preview

3116919 - Using different Server Side Recording Directories based on MRS used

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Your business requires a different Server Side Recording directory to store the call recordings
  • The settings in (System Configurator main screen -> System Services > Recording Settings) is global
  • You would like a way to set a different path for each MRS to save on Bandwidth 


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Environment

  • SAP Contact Center 7.0.13
  • SAP Contact Center 7.0.14
  • SAP Contact Center 7.0.15
  • SAP Contact Center 7.0.16.100
  • SAP Contact Center 7.0.17

Keywords

Client Side Recording, SSR, Server Side, BCM, Media Routing Server, MRS, Shared path, Shared , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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