SAP Knowledge Base Article - Public

3116546 - Error "Posting sales order item disabled; item completed" Occurs When Reversing Other Charge/Credit.

Symptom

You reverse an Other Charge/Credit, but get an error: "Posting sales order item disabled; item completed".

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to Receivables Work Center.
  2. Go to Customer Accounts View.
  3. Search the customer account ABC.
  4. Click View.
  5. Find and open the document XYZ which is with document type Other Payable.
  6. Open View All.
  7. Click the button Reverse Other Charge/Credit; Then you get the error: "Posting sales order item disabled; item completed".

Cause

The Other Charge/Credit XYZ is referenced to Project Task DDD and Sales Order EEE; The status of the Sales Order EEE is completed(the status changed from In Process to Completed because you filled the Reason for Rejection in the sales order) which leads to the error.

To check the referenced Project Task DDD and Sales Order EEE:

  1. Go to Receivables Work Center.
  2. Go to Customer Accounts View.
  3. Search the customer account ABC.
  4. Click View.
  5. Find and open the document XYZ which is with document type Other Payable.
  6. Start adaption mode and tick the fields Project Task and Sales Order in the table of Account Assigment if necessary.
  7. Now, you can see the Sales Order is EEE.

To check the status of the Sales Order EEE:

  1. Go to Sales Order Work Center.
  2. Go to Sales Order View.
  3. Search EEE and you will see the status of Sales Order EEE is Completed.
  4. Open the Sales Order EEE, under tab General or tab Items, the field Reason for Rejection is filled.

Resolution

To reverse the Other Charge/Credit, you need to first change the status of the Sales Order to In Process:

  1. Go to Sales Order Work Center.
  2. Go to Sales Order View.
  3. Search and open the Sales Order EEE, under tab General or tab Items, remove the value in the field Reason for Rejection.
  4. Click Enter and you will see the status of the Sales Order is In Process.
  5. Click Save and Close.

Now, you can reverse the Other Charge/Credit XYZ.

Keywords

Posting sales order item disabled; item completed. Other Charge/Credit. 已禁用过账销售订单项目,项目已完成. 其他费用/贷项. , KBA , SRD-FIN-ACR , Receivables , Problem

Product

SAP Business ByDesign all versions