SAP Knowledge Base Article - Public

3115820 - Existing DocuSign credentials do not work and a bean creation exception occurs

Symptom

The existing DocuSign credentials do not work because of the secure vault upgrade


Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

When using existing DocuSign credentials in 2H 2021 release, the following exception occurs:

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'docuSignAdaptorService': 
Initialization of bean failed; nested exception is org.springframework.beans.factory.BeanCreationException:
Error creating bean with name 'docuSignAdaptorRestClient':
Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException:
Failed to instantiate [com.successfactors.docusignadaptor.service.rest.docusign.DocuSignRestClient]:
Constructor threw exception; nested exception is com.successfactors.sca.ServiceApplicationException:
Platform tenantVault getSecret fail
Caused by: com.successfactors.platform.vault.api.exceptions.CredentialNotFoundException: Exception occurred during retrieving the credential

Cause

The secure vault upgrade is causing this error to occur

Resolution

Product Engineering is aware of this issue and are working on resolving it under OBX-20100


Workaround:

Contact SAP Cloud Support to reset your DocuSign credentials.

Keywords

OBX-20100, PLA-26257, KI2111, OBX, Onboarding, ONB, OBD, exception, bean, docusign, docu sign, credentials, error, does not work , KBA , LOD-SF-OBX-DSN , Docusign Integration , Known Error

Product

SAP SuccessFactors Onboarding all versions