SAP Knowledge Base Article - Public

3115430 - Onboarding Candidates with showing ONB/OFB Tasks in COMPLETED Status - Onboarding

Symptom

  • Onboarding Tasks are not getting triggered for the candidates.
  • In the Onboarding Dashboard, the tasks are auto-completed after successful onboarding initiation.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Onboarding for a candidate in Recruiting.
  2. Look for the candidate's process in Onboarding's dashboard, candidate show with status = COMPLETED without any ONB tasks being generated for the candidate.

Cause

Permission issue.

  • The affected user is assigned to an RBP Role which has the external user target population set as inactive or no target population for External Users at all.
  • Other users with proper permission can see the tasks with no issues.

Resolution

  1. Go to Manage Permission Roles
  2. Search for the affected role.
  3. Activate the target population for all external user group.

Keywords

RBP, ONB and OFB Tasks, NHA, OBX, Onboarding 2.0, ONB 2.0, INC1174147 , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding 2105