SAP Knowledge Base Article - Public

3115366 - User Survey Assignment Email Notification (ItemEvaluationAssignmentNotification) sent twice for the same class/item

Symptom

The Learning user received the User Survey Assignment Email Notification (template ID: ItemEvaluationAssignmentNotification) twice for the same class/item.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Add a survey in the item > Schedule a class > Registers Learning users in it > Conclude the class >

  2. As the Learning Instructor, go to My Classes > Past Classes > Access the desired past class > Users >

  3. Before recording completion (“Record Completions” button), select a Learning user (or users) > Click “Initiate Surveys” > You will receive a confirmation “Surveys have been successfully triggered for the registered users” >

  4. This action will trigger a User Survey Assignment Email Notification (ItemEvaluationAssignmentNotification) to the given user(s) >

  5. After it, select a user (or users) > Click “Record Completions” > Finish the process > You will receive a confirmation “History record added successfully” >

  6. After that, the “Course Feedback and Follow-Up Surveys Email Notification” automatic process is set to run > When it runs, the given user(s) who had the completion recorded will receive another User Survey Assignment Email Notification (ItemEvaluationAssignmentNotification).

Resolution

This scenario is considered the system expected behavior and, currently, there is no configuration to be put in place to prevent the duplicate notifications situation.

Alternatively, to have a different system behavior, it would be possible to have an enhancement request (KBA 2090228) created for it, where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

2302153 - Learning Email Notifications Overview

Scheduling the Survey Synchronization Process

Template ID to Trigger to Receiver Map

Keywords

user, survey, assignment, email, notification, ItemEvaluationAssignmentNotification, sent, twice, user, same, class, item, course , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-APM , Automatic Processes , Product Enhancement

Product

SAP SuccessFactors Learning all versions