SAP Knowledge Base Article - Public

3114923 - Inactive user showing in Learning Approval Process Report

Symptom

The Approval Process framework has flagged an inactive user who won't be displayed on the user interface, but will be displayed on the Approval Process Report

Environment

SAP SuccessFactors Learning Management System - LMS

Resolution

This issue is corrected in 1H 2022 release by LRN-123061


Workaround:

  1. Activate user so the user is visible under approval process
  2. Remove user from the approval process (under References)
  3. Inactivate the user again

Keywords

KI2111,  LRN-123061, inactive, no longer, not, active, user, approval process, learning, report , KBA , LOD-SF-LMS-REP , Reporting Data , Known Error

Product

SAP SuccessFactors Learning all versions