SAP Knowledge Base Article - Public

3114772 - 2H2021 Learning - incorrect meeting name and not able to attach template due to error

Symptom

Error received when creating an Adobe Connect meeting and selecting a template in a Class. This also creates an incorrect meeting name in Adobe.

Error snippet:

Error message = Status response: no-data<br>Ticket No = 964008<br>ErrorFingerprint [exceptionRootCauseTag=0d42c0c586e3d5cc776afb8ded5dbe18e09d0c1e, exceptionStackTraceTag=e1f27e3e0857e9317827d8dd41f590894b322eba]<br>Timestamp = 2021-10-28T16:20:16.195+0000<br>Stack trace = com.successfactors.lms.delivery.service.vle.exception.VleException: Status response: no-data at com.successfactors.lms.delivery.service.vle.helper.breeze.BreezeApi.doAction(BreezeApi.java:161) at com.successfactors.lms.delivery.service.vle.helper.breeze.BreezeApi.loginUser(BreezeApi.java:64) at com.successfactors.lms.delivery.service.vle.impl.BreezeXmlApiHandler.getTemplateList(BreezeXmlApiHandler.java:499) at

In regards the incorrect meeting name. The item title for all vendors is not being created correctly.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Select Items to search for an existing item to create a class from.
  2. Click on Schedule to Create a class and ensure it’s a virtual class.
  3. When the class is created, go to Agenda tab, click on More button.
  4. Select End Time Slot > Click Advanced VLS settings > The error appears.

Resolution

The template error plus incorrect meeting/Item Title issue is being address in a patch - b2111p6 (24-Nov-21). This patch solves the title issue for all vendors.

Keywords

lms, vls, adobe, template, class, INC1188908, PTCH-37384, LRN-123964, CS20210002282620, webex, zoom, skype , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Bug Filed

Product

SAP SuccessFactors Learning all versions