SAP Knowledge Base Article - Public

3114710 - Send Reminder Email Notification is not working for 360 Reviews - 2H 2021

Symptom

Post 2H 2021 release, the Send Reminder notification is not sending to Participants on the 360 Review.

Environment

SAP SuccessFactors 360 Multi-rater

Reproducing the Issue

  1. Launch a 360 Review
  2. Send the 360 Review to the Evaluation stage
  3. Open the 360 Review as a user with permission to send reminder email notification
  4. From the Summary View tab, click on the Send Reminder icon beside a participant

The pop-up dialogue states that the reminder has been sent. 


Result: The reminder notification is not received by the participant. 

Resolution

  • This issue will be fixed by patch on November 12th. 
  • Please subscribe to this KBA to receive further updates about this issue and the resolution. 

Keywords

360, MTR, multi-rater, multi, release, issue, error, reminder, notification, send, trigger, recipient, not received, not working, b2111, 2H 2021, KI2111,

INC1188283
, KBA , LOD-SF-MTR-EML , Emails and Notifications , Bug Filed

Product

SAP SuccessFactors HXM Suite 2111