SAP Knowledge Base Article - Public

3114288 - Integration Center job fails due to "an unknown error on import"

Symptom

You wish to understand why an Integration Center job is failing due to "an unknown error on import" (which you observe in the job logs). The error may occur after an instance refresh

Environment

  • SAP SuccessFactors HXM Suite
    • Integration center

Reproducing the Issue

  1. Run Integration Center job
  2. Observe error, which could take the following format: ErrorError writing the data: {"requestUri":"/odata/v2/upsert?purgeType=incremental&apiOptionProfileID=001","statusCode":500,"statusText":"","headers":[],"body":"{\n\"error\" : {\n\"code\" : \"COE_GENERAL_SERVER_FAILURE\", \"message\" : {\n\"lang\" : \"en-US\", \"value\" : \"[COE0019]EC Upsert failed! But there is no failed records return from import engine! error message:The system has encountered an unknown error on import. Please contact the System Administrator.\"\n}\n}\n}"}

Cause

API Secret Key out of sync in Provisioning

Resolution

- Login in to Provisioning.
- Go to Company Settings.
- Search for the switch "Reside PII in Russia".
- Update the value for "API Secret" field.
- Save the Feature
- Try importing the data again

See Also

2601430 - Russian Data Residency
2632214 - Please Enter Valid Settings for Feature Reside PII in Russia: Enable API Based Solution

Keywords

Array index out of bounds. Index 1 is invalid for editResponse, 

RuntimeException caught while executing service com.successfactors.coengine.service.kernel.COUpsertMultiSCA "EC Upsert failed! But there is no failed records return from import engine! error message:The system has encountered an unknown error on import. Please contact the System Administrator." and it has threw up to the caller.
Exception has occurred importing-com.successfactors.sca.ServiceApplicationException: com.successfactors.sca.ServiceApplicationException: com.successfactors.applicationcontext.api.NoSuchObjectException: com.successfactors.person.api.exception.dataresidency.DRSExceptionService
com.successfactors.hris.app.importer.exception.ImportException: com.successfactors.sca.ServiceApplicationException: com.successfactors.sca.ServiceApplicationException: com.successfactors.applicationcontext.api.NoSuchObjectException: com.successfactors.person.api.exception.dataresidency.DRSExceptionService

exception.dataresidency


ErrorError writing the data: {"requestUri":"/odata/v2/upsert?purgeType=incremental&apiOptionProfileID=001","statusCode":500,"statusText":"","headers":[],"body":"{\n\"error\" : {\n\"code\" : \"COE_GENERAL_SERVER_FAILURE\", \"message\" : {\n\"lang\" : \"en-US\", \"value\" : \"[COE0019]EC Upsert failed! But there is no failed records return from import engine! error message:The system has encountered an unknown error on import. Please contact the System Administrator.\"\n}\n}\n}"} , KBA , LOD-SF-INT-INC-JOB , Integration Center Job , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Suite all versions